Elu-Fam Trading is a 100% Black Owned Company formed for the emancipation and empowerment of South Africa Manufacturing sectors, immediate environments and Africa as a whole. The Company specializes in Exportation, Importation and Trading in all aspect.  It was establish to provide innovative and new solution to meet manufacturers’ requirement and needs. Elu-Fam Trading is a close corporation registered liability company with strong desire for EXPORTING, IMPORTING & TRADING and it renders multi-disciplinary trade.

INDUSTRIAL RELATIONS

Industrial and Human relations have become a significant aspect in our everyday business lives.  We wish to highlight the following in respect of services offered by Elu-Fam Trading.  An enlightened and flexible industrial relations policy is maintained, updated and amended to suit changing circumstances, as well as Labour requirements from time to time. Hence, the following categories are strictly adhered to in Elu-Fam Trading:   

*      Contracts of employment;

*      Disciplinary procedures;

*      Job categorization;

*      Guideline for disciplinary action;

*      Upgrade training;

*      Promotion and supervisory opportunities and;

*      Employee share trust.

We at Elu-Fam Trading believe in promoting an effective and productive relationship between the workforce and management. We are committed to real employee ownership of the business.

CUSTOMER SERVICE

The “Customer” is our ultimate JUDGE OF PERFORMANCE. Elu-Fam Trading believes that a system of problem identification and solving is an on-going process and remains vital to our current and future success.  In order to achieve our goal, various procedures may be applied.

 

  v     Continuous performance measurement per occasion or event with immediate corrective action.

v     Compliment / complain log-book

v     Suggestion book

v     Improvement of techniques and task execution on an on-going basis always in conjunction with the client.

v     Regular client meetings to discuss performance and modify tasks if required

 Regular performance auditions between Elu-Fam Trading and client on specific documentation.